This document is intended to provide answers to the questions most often received by Saia.
Enter e-mail address associated with your account. A reminder will be sent. If you did not provide an e-mail address, then you can contact Customer Service for further assistance.
Saia offers a variety of options via our secure site. All secure functions as associated to account information.
The turnaround time is approximately 48 hrs. This application involves sensitive business information and therefore, we have to verify your registration information.
Only one person can be logged in under a user id at a time. If someone logs on they will boot the first person off. If you have multiple people that need web access we suggest each person requesting their own, personal user id and password.
You will need to reset all old book marks from the new site. Simply go to www.saia.com and select the option you were using before. Once you are to that page, save the link and delete the old link.
In our new layout, simply click the Secure menu button to the left and all functions will display below.
This website is designed to work with all browsers version 4.0 and above. The site is best viewed with the latest versions, to download go to www.browsers.com for the latest versions.
If using Windows, go to: START->SETTINGS->CONTROL PANEL->DISPLAY->SETTINGS->SCREEN AREA and set your resolution to 800x600 or larger.
As soon as a E-Billing request has been made, you will receive regular emails to which the latest invoice is attached. You can view your electronic invoice within email. The invoice will be presented in portable document format (PDF) which is a clear replication of the traditional paper bill.In addition, you can save this file to your computer for future reference.
PDF files can be saved to your PC, printed, faxed, or attached with an email.
To receive bills electronically, all that you require is Adobe Acrobat Reader be installed on your computer.
This can be downloaded free of charge from our website. Or you can visit Adobe on-line at www.adobe.com.
No. All Saia Secure customers can receive an electronic invoice in PDF attached to an email free of charge.
Yes. When requesting E-Billing, there are three options Email ONLY, US Mail only or Both.
E-Pay is a secure, fraud resistant electronic transfer of an authorized payment from a company/consumer's credit card, checking or savings account into the account of Saia.
E-Pay accepts credit card (Visa, MasterCard, Discover and American Express), company and personal checks or savings accounts.
E-Pay can be accessed via Saia Secure. Complete the registration process. Enter pertinent information and your E-Pay options will be available at next Saia Secure sign-in.
Yes, you must have Saia Secure access to request our E-Pay option.
E-Pay is available to all Saia Secure users.
E-Pay funds paid by credit card and handled within three business days, company or savings accounts will be processed on a weekly basis.
Yes, as long as each Saia bill is paid from the same bank account, you can sign up multiple accounts under the E-Pay service.
Payments may be rejected by a financial institution for insufficient funds, closed accounts or other reasons. When a payment is rejected, you will be notified via e-mail of any E-Pay returns. If your payment is rejected for any reason, Saia reserves the right to charge a processing fee on your next bill. Saia also reserves the right to discontinue your participation in E-Pay.
Yes as long as they move on Saia equipment excluding LinkEx.
Yes as long as they originate on a Saia bill of lading (EXCLUDES LINKEX). See 108 Section 8 for special rules applicable to Mexico.
Yes, as long as the value can be supported by an invoice or accepted means of documentation. For exceptions such as household goods/personal affects see 108 Section 8. for full details.
Yes, all product must be held until claim is finalized.
Claim should be filed with Saia under the normal requirements which include but are not limited to:
Simply note on the BOL at least in 1 inch in height "FULL VALUE COVERAGE and $__________" the invoice value amount.
Rates are .70 cents per $100 of the invoice value (or.7%), minimum charge $50.00 per shipment Full Value cost EX:Invoice value of $15,000 X .7% = $105.00
In addition to the BOL instructions above, requester must contact Saia rates department at 1-800-950-7242 x2350 for written authorization and a quote number before shipment is tendered to Saia.
No, there is no deductible on Full Value Coverage
The carrier's standard per pound liability limits are not applicable with full value coverage.
Yes as original delivery was complete.
Yes, standard NMFC packaging requirements must be met.
Yes, if the notation is made for this service on the original BOL and the damage is the result of a fortuitous event or occurrence or inadvertent acts or errors by the carrier.
Regardless of who is at fault, physical loss or damage up to the invoice value, plus freight charges, plus 10% is covered during the time it leaves the shipper's facility until it reaches final destination as per the Bill of Lading.
Coverage commences from the time Carrier takes possession of the goods and continues in force during the ordinary and customary course of transit to the final destination. Final destination is the delivery location specified on the bill of lading.
The covered value is the sum of the invoice value plus freight charges plus 10% Covered value calculation:EX:$15,000 invoice value requested + $150 freight charge = $15,150$15,150 + 10%($15,150 x 1.10)=$1,515Total $16,665($15,000 + $150 + $1,515)
The limit of liability of any one shipment is US $250,000.00 per shipment, $500,000.00 per one land conveyance, $1,000,000.00 in any one location at one time unless otherwise agreed in writing in advance of shipment. See details and exceptions to limits on household goods, personal effects, excluded goods, and shipments to Mexico as outlined in our rules tariff Item 108 section 8.
Although we ship an array of freight, there are certain articles that Saia cannot ship, including (but not limited to) antiques, works of art, explosives, temperature controlled material, currency, and hazardous waste. For complete details, view our Rules and Special Charges information page, or contact your local Saia Motor Freight facility.
To view a list of our equipment, please click here.
To obtain the cubic dimensions of a shipment: measure length, width and height. Next multiple length, width and height to calculate the cubic dimension in inches. To convert cubic inches to cubic feet, divide cubic inches by 1728 (the number of cubic inches in a cubic foot). To determine density, divide the weight of the shipment by the number of cubic feet.
Freight classification is the description of goods used as a standard to uniformly identify and rate items of transport by a carrier. Saia uses the National Motor Freight Classification (NMFC), whichtakes into consideration the different qualities of an article of freight, along with the other cost factors to determine the classification.
You may call Saias Centralized Customer Service department at 1-800-765-7242 ext. 4050
You may contact our Rates Department at 1-800-950-7242 ext. 2350
All freight should be packaged according to the NMFC classification requirements for each described item being shipped. In any case, all freight must be packaged in a manner suitable to withstand therigors of LTL general commodities transportation. If the product is of a nature requiring specific handling, such instructions or other markings should be on the outer packaging itself (eg. this endup, fragile-top load only, do not double stack, directional arrows, etc.). Large shipments of multiple packages should be palletized and stretchwrapped, bundled, tied, or banded together. None of the product itself should ever be exposed and should always be contained within a carton, crate, or other protective device or container.
Each package of every shipment must have a label to signify the shipper and consignee, the COMPLETE physical address of each (to include ZIP CODE), and such label must be clearly legible. These labels should be placed in a conspicuous place on each item shipped. Additional information such as shipper and consignee phone number, bill of lading number, purchase order number, carrier pro number, and date shipped are items that when printed as part of the shipping label, assist the carrier in matching the freight to the proper shipment and/or owner of the goods.
We offer Saia Guaranteed Select® please click here for more details.
If you have received your secure password, you can simply select the Imaging option under Saia Secure. If you have NOT received your secure site information, you can select the option under Tracking/Tracing.
Yes, Saia offers image retrevial via our secure section of the website. If you would like to request secure information, please click here
Images are available on-line for up to 90 days. Should you request an image older than 90 you do have an option to request a POD fax.
Freight bill /pro # is a number assigned to each shipment by the carrier and used for tracking the shipment to its destination. Freight bill numbers vary in how they are formatted. At Saia, we check status by the nine digit number (no dashes). The last digit is a check digit and is not needed for tracking purposes.
You cannot save images to your computer but you have the option to print, e-mail or fax any of the 4 imaged documents.
If you have received a secure password, please Login and make a quote by clicking click here. For a general rate quote, click here.
No, we offer a general rate quote option. If registered, our Secure Rate Quote gathers information based by customer account code.
The quote number is assigned as requested and is used when invoicing your shipment. Although it is not required, you should reference this number on your Bill of Lading for tracking purposes.
A shipment's freight class is needed in order to calculate freight charges. Most providers of ground transportation use a reference called the National Motor Freight Classification (NMFC) to determinefreight classes for rating purposes. The motor carrier industry defines products being shipped according to certain characteristics: density, stowability, handling and liability. Each definition, ordescription, is called a freight classification. The NMFC item number and the text describing the commodity should be stated on the bill of lading for every shipment tendered to Saia.
We offer a variety of ways to get your answers:- On our website, we offer on-line tools such as Tracking, Rating, Transit Times, Imaged Documents, and various customized functions- You maycontact our Centralized Customer Service Department - You may utilize our IVR Interactive Voice Response system- You may contact your local sales representative- You may utilize our EDIcapabilities
At Saia, we offer a variety of tracing options:Pro - (Number assigned to each shipment by carrier for tracking purposes)Bill of Lading (Legal contract between the shipper and the carrierfor the transportation of goods)Shipper - (Number that shipper assigns to shipment)Partner - (Partners pro #)P.O. - (Vendors Purchase Order number)
Valid pro numbers are always found in our system. Please check your pro number for any errors.
Yes, all pertinent information concerning our Web Services can be located under the Resources link. All programming details are included.
Our on-line service coverage displays information such as points served, terminal locations and transit time calculator.
For partner information click here.
A pick-up request should be phoned in as soon as available. Pick-up request received after 3p.m. can possibly be scheduled for the following business day.
Choose the tracking method that works best for you!